Wednesday, December 9, 2009

Responses to user feedback

If people uninstall yoono (yes this does happen in extreme circumstances), they can leave a comment to say why they uninstalled.

I thought I'd let you know some of the reasons they give and try to give a response :

  • not linked to Linkedin > yoono 7 now includes LinkedIn
  • can't hide the thin bar on the left without signing out  > yes you can - click on the yoono button in the Firefox toolbar
  • font is too small / typeface too small > with yoono 7.0.5 you can now change the font size
  • couldn't log out! / don´t know how too turn it off, when I want > click the menu button then "sign out". This closes all connections to your social networks and stops updates
  • exposure of private content over the net / don't like giving 3rd parties access to my stuff > in fact unlike a lot of social aggregators, we don't keep any passwords on the computer. See this post. 
  • not possible to add social networks after installing > click on the menu button then Add Social Network, or right-click on the header where the account icons are 
  • the annoying 'uh-oh' sound > yes I agree it's annoying. Yoono 7 now has a much nicer default sound, also you can have a different sound for each network (Twitter / Facebook etc.)
  • hated the profile changer right next to the address bar / cannot remove profile selector > the profile selector is new for yoono 7 - we're looking to making it easier to understand and adding the option to remove it
  • no obvious way to move it to the right side of my browser / would have liked a right side view > I don't know any firefox sidebars that can do this. Having said that, it's technically possible but we've just not got round to it ...
  • it finally disappreared from the window, I couldnt get the sidebar back in any way > click on the yoono button in the Firefox toolbar to display / undispla
  • I'm waiting for Yoono Desktop for Linux > it's quite a pain to make a version for linux - there are lots of different install packages to have to create, but we're going to do it "soon" (where have you heard that before ...)
  • it worked slow / too much cpu usage > yoono 7 is a lot faster - we now use a database and only display minimal HTML content
  • I don't want to use it / don't need it > fair enough!
  • fddgfd >  I have no answer to this
  • maybe you could include something that other things don't? (If you already have, they obviously weren't very good) > we have actually :
    • speed-sharing of web page content across your networks (see this video)
    • the all button - see all updates / friends / search across networks...
    • more security than other social aggregators (see this video)
    • cross-network groups (see here)
    • other widgets like Discoveries, Email, Shopping...
    • etc ...

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