What to do if my Yoono columns are reset every day ?

We've had a few users reporting that they needed to set up their Yoono columns every time they launched the application.

This can be due to not exiting Yoono Desktop properly before shutting down the system:
The X button does not exit the application, it only minimizes it.
You need to use the Exit menu item from the menu of Yoono Desktop.

If you do that, and still don't get your columns like they were last time, it can be due to a database corruption in Firefox or Yoono Desktop.

Here is what to do:

1 - Locate your current profile

If you are using Firefox, type about:support in the address bar, click on the second button of the page to open a file explorer

If you are using Yoono Desktop, open a file explorer (finder on Mac), and go to directory
Windows Vista/7 : C:\Users\\AppData\Roaming\Yoono\Yoono\Profiles\XXXXXXXX.default
Mac : /Users//Library/Application Support/Yoono/Profile/XXXXXXX.default

2 - Close Firefox or Yoono Desktop

3 - in File Explorer or Finder, go to subdirectory 'yoono'

4 - Find the file named anonUser.sqlite or .sqlite and replace its .sqlite extension with .bak

5 - Restart Firefox or Yoono Desktop.